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The Parking Genius

Insider News for Parking Pros
December 2022

Look what’s coming to Space Genius!

Learn a simple process to save time and improve your customer’s holiday experience

Industry Trends

Stay up to the minute with current Economic and Parking trends here. The future of your business depends on it.

Genius News

Our team has been focused on partner integrations and backend fixes. See the latest and greatest developments!

Genius Tips

Looking for ways to save time and resources during the holidays? Check out this simple process to lighten your load.

Genius Spotlight

Meet Cathy Kistler, Support Representative. Her bright, friendly, and helpful demeanor are unforgettable!

Parking Industry Trends

Economic Trends: Recession or No Recession?

Not yet. After two straight quarters of year-over-year decline, the third quarter’s 2.6% annualized growth in gross domestic product was a solid improvement and much better than expected. The third quarter’s results clearly signaled that the U.S. economy is not in a recession. Even though consumers made fewer purchases, they continued to spend on both goods and services. A strong labor market, rising wages and access to excess savings built up during the pandemic have given households the confidence to continue spending despite inflation and higher interest rates. This is all good for parking.

Some more good news is the price of oil has stabilized and gas prices are where they were a year ago before the Russian war on Ukraine. That also is good for parking.

The Federal Reserve has signaled they will lighten interest rate hikes “soon”. This will continue to add confidence in the marketplace and might enable the US to get through 2023 with marginal growth, but no recession. We shall see.

Trends In Parking

The need for parking apps

In this day and age most people can’t imagine a life without a smartphone anymore.  The need for parking apps is connected to the need for improved customer service. Now it’s possible to pay for parking with the use of an (online) application. But there are more ways to implement mobile applications in the parking process. For example, the driver can get real-time parking information through his mobile phone. Think about guidance to the nearest parking facility and real time occupancy- and pricing information. There is also the possibility to get a message directly sent to your mobile phone when your time on the meter is about to expire, plus an additional option to extend your parking time.

Demand for cashless payments

The days when you used to carry a bunch of change in your pocket in case you needed to feed the meter are long gone. Nowadays the customer expects multiple payment options – also when it comes to parking. The parking industry is moving from cash payment to e-payment. More parking operators allow credit card payments and online payments through mobile phones. In a survey among US parking professionals (conducted by the IPI) is the trend “demand for electronic (cashless) payment” chosen as the second leading trend.

Demand for energy-efficient, sustainable and green solutions

People are more focussed on energy efficiency and sustainable solutions. It’s not only better for the environment; it also saves costs in long term use. There are many different ways to make a parking facility more energy efficient. For example, if there is no one inside the facility, should the lights be on? No need for that, so you can use sensors that detect motion and automatically turn on the lights when someone enters. Same goes for parking kiosks, entry stations, and so on.

These are some sustainable and energy efficient solutions:

  • Power reduction with the use of motion detection sensors, timers, dimmers, photocell receptors, etc.
  • Energy-efficient lighting, LED lighting
  • Solar power
  • Guidance systems to reduce carbon emissions by increasing the traffic flow
  • Innovative waste management systems, recycling
  • The use of recycled building materials

The Emerging Trend Survey (conducted by the IPI) shows that most respondents (US parking professionals) believe that “guidance systems that enable drivers to find parking faster” and “energy-efficient lighting” has the greatest potential to improve sustainability in parking.

The need for electric vehicle charging stations

Governments are encouraging the use of electric vehicles and more people are starting to use either electric or hybrid cars. The number of electric vehicle drivers is expected to grow in the future. Therefor the need for electric vehicle charging points is growing. Some people are concerned that people won’t buy electric vehicles because there are too less public charging point and because there aren’t enough electric vehicles driving around, facilities won’t install electric vehicle charging points.

Parking access control

Due to new technologies, the expectations around access control have changed. An example is the implementation of License Plate Recognition systems that uses special cameras and software to identify license plates, capture tag images and turns this information into a data stream. LPR is used by many municipalities, airports, hospitals and other sectors for the access control of authorized vehicles. A survey under US parking professionals (conducted by the IPI) revealed that 59% of the respondents cited “more towards innovative technologies to improve parking access control and payment automation” as the number one trend that is having the greatest effect on the parking industry.

Space Genius News

Check out our latest system enhancements

2022 Q4 Update

In this last quarter of 2022, our Development team has further expanded the Space Genius system by focusing on two major areas: partner integrations and backend fixes.

Partner Integrations

The value of integrating with established parking companies is a number one priority for Space Genius. With such top PARCS partners as TIBA and Scheidt & Bachmann already in place, we have now upgraded these two major integrations as well:

  • Upgraded to Amano McGann’s amazingly robust Amano One PARCS gating system
  • Expansion of the existing integration with FlashParking

Backend Fixes

Our team is on the hunt for issues 24/7, keeping our system up to the minute. This quarter we have successfully made these backend fixes:

  • Inventory Management: fixed inventory tracking bug to fine tune management capabilities
  • Canadian Zip Codes: repaired card processing issue with Canadian zip codes
  • Rate Plans: a bug causing unpredictable behavior when stacking rates plans was fixed

Looking Forward to 2023

The work completed during the last quarter of 2022 has laid a foundation for fresh development slated for launch in the first quarter of 2023. Incredibly powerful enhancements to Rates Management and Inventory Management will be part of this major upgrade.

Highlighted among the many features that will be added are:

  • Rates Management: A complete upgrade of the Rate Management screen will bring these improvements:
    • Tighter control of pricing and rate plans
    • Searching, creating, and modifying pricing smoother and easier for users
  • Dynamic Pricing: Dynamic pricing based on remaining inventory
  • Cruise Management Module: A stand-alone cruise management module provided for our cruise travel parking customers
  • Dashboard Upgrade: These new features added to our dashboard for your enhanced resource planning:
    • Clear view into current occupancy and average daily pricing
    • See weekly previews of upcoming reservations

We’re here to help. For assistance or more information, contact support@spacegenius.com.

Genius Tips

How to Find and Add Reservations in Your Account

Knowing this simple process can save you time and resources and provide important information at your fingertips as you enter the busy Christmas season! Finding and Adding Reservations in your Space Genius account can also be an asset in assisting your customers or when you need to do your own research. This is an extremely easy function to use. Here’s how to do it:

  1. Log in to Space Genius account.
  2. Use the left Navigation Menu to select the Reservation icon. This will take you to the Reservations page where you will select Find Reservation.

Find:

  1. On the Find Reservation page you will see multiple ways to search for a reservation including entering the customer’s Confirmation Number. If you do not have the Confirmation Number, simply enter the customer’s First and Last Name or Email.
  2. Click the Find Reservation button at the bottom of the screen.
  3. In addition, there are ways to narrow your search for a particular reservation by including Check-in Date, Transaction Date, or Channel on which the reservation was made.

Add:

  1. To create a new reservation on this page, simply click the ADD button in the upper right corner. This will load a new page for you to select the Location, Drop-off date and Time, Pick-up Date and Time, and even enter a Promo Code.

For assistance or more information, contact support@spacegenius.com.

Genius Spotlight

Always a friendly voice on the other end of the phone, Cathy Kistler, Support Representative loves helping customers! Cathy goes the extra mile to keep our clients happy and informed, and to help her coworkers.

Getting to know Cathy:

When did you start with Space Genius and what steps led you here?           

I started in the Summer of 2020 as a volunteer in QA to learn a new skill.

If you could quickly and easily learn any new skill, what would it be?

Speaking foreign languages.

What energizes and drains you when you’re at work?

I find it very satisfying when I am able to troubleshoot and solve customer concerns.

Where are you from?

St Petersburg, FL.

If you could have one superpower, what would it be and why?

Super Strength.

What’s your process for turning a bad day into a good one?

I have challenging days and when I can accomplish a goal on a day that has been challenging, I am able turn it into a good day.

Describe one of your favorite work memories.

I enjoy seeing my coworkers in person and interacting with them on a personal level. That is why some of my favorite memories revolve around our annual social events.

Tell me a fact that most people don’t know about you.

I love to play games, not video but cards, boardgames, even Dungeons and Dragons.

Share the best piece of advice anyone has ever given you.

Don’t rent. Don’t give your money to someone else if what you’re paying for will never be yours.

What did you want to be when you were younger?

Growing up, I wanted to be a sign language interpreter.

Share three words that your close friends would use to describe you.

Trustworthy, Loyal, and Persistent.

What activities do you participate in over the weekend?

Listening to Live music and spending time with my husband.

Do you have any hidden talents?

I am a really good cook.

List three items on your bucket list.

Visit Ireland, Europe, and New Zealand.

Do you have any pets? What are they like?

I have a Havanese, he is a dog that originates from Havana Cuba and my husband has a Chihuahua.

What’s one thing that has made you smile recently?

My husband.

What animal do you believe most closely matches your personality and why?

The animal that most closely resembles my personality is a dog.

Your favorite type of music.

Alternative rock.

Thank you for sharing about yourself, Cathy!