The Parking Genius
Insider News for Parking Pros
June 2023
Technology leads as #1 parking solution trend
Space Genius tech keeps pace to fuel your digital transformation
Industry Trends
Parking operators are adapting both perspective and budget to meet today’s consumer demands. Catch up on 2023 Parking Trends.
Genius News
We are proud to announce our new cruise port parking module, with specialized features to optimize efficiency and profitability.
Genius Tips
Did you know you can receive training on the Space Genius parking solution system? Let us help you get the most out of your investment.
Parking Industry Trends
Commentary
I just returned from IPMI 2023 in Fort Worth. The buzzwords there were digital/technology, parker experience, Smart Parking and advanced analytics. That is quite a change since pre-pandemic where we focused on things such as the latest in mobile, payment options/methodologies, demand channel development and hardware.
This major change in perspective was brought about by 2+ years of pandemic and a 50% decline in the parking business. As we all know, Parking has come back and is expected to exceed 2022 by about 10%. And nobody wants to be left behind!
The shift in thinking about parking is all about efficiency/optimization, customer convenience, attribution and accelerating revenue growth. Even the smallest parking operators are thinking about reducing costs and boosting profit.
The general conclusion is that technology is the answer to the future.
If you are reading this, you are likely a Space Genius Parking Management software customer who has already recognized all the above. Congratulations!
Parking Trends and Predictions
- Electric Vehicles (EVs): Accommodating them and required EV infrastructure
- Mobile Apps: Recognition, seamless/frictionless customer experience
- AI and Data Analytics: Machine learning revolutionizes predicting demand and knowing how to price
- Real Time Dynamic Pricing: Knowing you need to change pricing is one thing, being able to actually do it in real time is a whole different matter
- Data Security and Privacy Considerations: The more we digitize the greater the risk of a breach or an accident with the precious data entrusted to us
- Parking Guidance Systems: Finding parking faster is good for the customer and the operator
- Automated Recognition/LPR: Streamlining the entry/exit processes automatically
Read about the launch of our exciting new parking solution for cruise parking!
Please reach out for any questions or parking needs:
David Sparks, Chief Marketing Officer | Email: dsparks@spacegenius.com | Phone: 813-556-6691
Space Genius News
Exciting news for Cruise: a dedicated parking solution!
Space Genius now has a complete cruise parking module available to its cruise port or offsite cruise parking customers! With this new module, which is available for anyone who has at least one of their locations set as Type “Cruise Parking”, you can do the following:
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- Effortlessly control and/or restrict which facilities a cruise customer can park in based on their cruise, by assigning cruise ships to one or more of your locations
- Easily create and manage your entire cruise ship sailing schedules with only a few clicks
- Quickly change pricing across multiple locations and channels to keep pace with demand
- Simply move ships amongst your various facilities based upon the needs of the cruise lines or based around facility maintenance schedules
This new cruise port parking solution will streamline your cruise parking process from beginning to end.
What’s coming in Q3?
Space Genius is putting a lot of emphasis on creating a robust and powerful reporting component together with an intuitive dashboard designed not only to give you the data you need, but also the level of interactivity that can allow you to make in-the-moment decisions and changes based on the data displayed.
Stay tuned for more details as we roll out these new report features over the next 3 to 6 months.
Maintenance and Improvements
Our Development team works continually to improve and enhance our parking solution. These “bug fixes” were all completed this quarter:
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- Fixed an issue where certain customers could not cancel reservations
- Fixed an issue with cruise bookings where customers coming in from previously saved links were inadvertently creating incomplete reservations
- Fixed an issue in the admin portal where for some customers the point totals for loyalty were inconsistent between customer views and point adjustment views in the system
- Fixed an error where users of the ticketing system could not convert certain reservations into open tickets
- Fixed inconsistent user experience between guest and loyalty reservation booking journeys
- Fixed an issue with the rate manager where if no rates currently existed you could not add new rates
- Fixed an issue where incorrect times were being sent to certain PARCS gating equipment
Need support? Don’t miss this great tip for getting the right assistance at the right time!
We’re here to help. For assistance or more information, contact support@spacegenius.com.
Genius Tips
How can we best support you?
What is the best way to get the assistance you need, at the time you need it?
We are here to support you! To avoid any delays in getting the help you need, below is a step-by-step process that can show us what you are experiencing.
Steps to Get Help Quickly
Follow this easy support process to help give us a clear understanding of the issue so we can quickly resolve it. Please be as detailed as possible.
Send Support Email
First, send us an email at support@spacegenius.com. This email will create a ticket in our system that follows your issue every step of the way, all the way to resolution.
For the quickest solution, include the following information in your email:
- Steps you took: What steps did you take when the issue was in fact occurring? Provide as much detail as you can.
- Browser: Provide us with the browser you are using when seeing the problem. (Google chrome, Safari, Edge, etc.)
- Device: What device were you using? (desktop, cell phone, iPad, etc.)
- URL: Copy and paste the URL into the email from the step where the error occurred.
- Error Message: If you received an error message, provide that in the email. The best way is to take a screen shot and attach to the ticket, or you can write down the error ID and message to share in the email as well.
System Training – just ask!
Remember, we provide training on our system at no charge, so if there are any areas of the system that you would like to learn more about, please don’t hesitate to ask for it.
Just send us an email at support@spacegenius.com and we will work with you to schedule a training session that includes screen sharing and back-up supporting documentation for future reference.
As always, we are here to help so feel free to reach out whenever you need it.
Learn about the latest Space Genius parking software cruise port module!
For assistance or more information, contact support@spacegenius.com.